Privacy Policy
Last updated: 30 July 2026
Lipakitu Limited provides digital payment, fleet-management and customer-support services. This policy explains how we collect, use, protect and share personal information when you use Lipakitu services, including our WhatsApp support and assistant features.
Information we collect
We may collect account and contact details, mobile phone numbers, transaction references, service requests, fleet and vehicle information, and messages you send to us through WhatsApp or other Lipakitu channels. WhatsApp messages may include the message content, sender number, message identifier and time sent.
How we use information
We use information to provide and secure Lipakitu services, process and reconcile payments, respond to support requests, provide fleet insights, communicate service information, prevent fraud and comply with legal obligations. WhatsApp messages may be processed to answer your questions, maintain conversation context and improve service quality.
Sharing and service providers
We share information only when necessary to provide services, including with payment, telecommunications, messaging, hosting and technology providers, or where required by law. We do not sell personal information.
Retention and security
We retain information only for as long as necessary for the purposes described in this policy, contractual obligations and applicable law. We use reasonable administrative, technical and organisational safeguards to protect information. No transmission or storage system is completely secure.
Your choices and rights
You may request access to, correction of or deletion of personal information where applicable. You may stop WhatsApp communications by contacting us or using any opt-out method we provide. Some information must be retained where required for transaction records, security or law.
Changes and contact
We may update this policy from time to time. The latest version is published at this URL. For privacy questions or requests, contact contactcenter@lipakitu.co.ke.